Data Deletion

1. Which data does this cover?

You can request deletion of personal information that VirtualVox, a product of AIIDL Technologies Pvt. Ltd., India, holds about you, or request account deletion if you are authorised to act for the account. Requests are handled under our Privacy Policy, applicable customer agreements and applicable law.

If you spoke to a voice agent operated by one of our business customers, contact that business first. It controls the records of that interaction. VirtualVox assists with customer-controlled data on documented instructions; we cannot independently remove another organisation’s records solely on an unverified request.

2. How to request deletion

Email [email protected] with the subject “Data Deletion Request”. Include:

• Your name, registered account email and company name, where applicable.
• Whether you want an account closed, specific records deleted or personal information removed.
• Enough context to locate the records, such as the business you contacted and approximate interaction date.
• A contact method for verification and follow-up.

Send the request from the registered email where possible. Do not include passwords, API keys, full payment details or unnecessary identity documents. We may ask for proportionate information to verify identity and authority before acting.

3. What deletion may include

Depending on your request and authority, deletion may cover account profile data, enquiry records, uploaded content, call recordings, transcripts, call logs and integration credentials held within the relevant VirtualVox account. We will clarify the scope where needed.

Deletion can make records and associated workflows unavailable. Export information you are entitled to keep before requesting permanent removal. Removing data from VirtualVox does not automatically remove copies held by your business or independent connected providers. Disconnect integrations and contact those providers separately where necessary.

4. Verification, timing and retained records

We review verified requests under applicable legal periods, customer agreements and operational retention schedules, and will communicate the outcome or any information needed to proceed. The time required depends on the scope, verification and applicable obligations.

Some records may need to be retained for tax, accounting, security, fraud prevention, legal claims or other legal obligations. Backup copies are handled through applicable backup retention cycles. Data that has been irreversibly anonymised and no longer identifies you may be retained. Where deletion is limited or cannot be completed, we will explain the applicable reason where permitted.

5. Billing and website preferences

A data deletion request does not automatically cancel renewal or approve a refund. Include a separate cancellation request if required and see our Refund Policy. To stop optional website measurement, use Cookie settings in our Cookie Policy or the Privacy choices control. Clearing browser storage alone does not delete server-side records.

6. Contact and follow-up

Contact [email protected] for updates, quoting your original request details. Our office is AIIDL Technologies Pvt. Ltd., KH N. 146, 4th Floor, Sec-35, Baburam Mukhiya Complex, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201301, India.