# VirtualVox product facts Source: https://virtualvox.io/product Updated: 2026-10-27 VirtualVox helps businesses in India plan AI voice agents for customer enquiries, lead qualification and appointment workflows. Start with the live Priya demo, then define the knowledge, phone connections and human handoffs your business needs. ## Product at a glance - Product: VirtualVox AI voice assistants for business - Company: AIIDL Technologies - Primary audience: Businesses in India planning customer calling workflows - Core workflows: Customer enquiries, lead qualification and appointment workflows - Live demo: Priya: a browser voice conversation up to 60 seconds, subject to availability and usage limits - Production setup: Phone connectivity, languages, integrations and human-transfer options are confirmed for each deployment ## Demo and deployment scope - The live browser demo demonstrates a voice conversation. It does not establish compatibility with your phone number, CRM or calendar. - Industry audio samples are scripted recordings. The CSV tool is a local preview and does not upload contacts or start calls. - Confirm language performance, recording and retention requirements, support scope and total costs with the team before rollout. ## Questions and answers ### What is an AI voice assistant for business? An AI voice assistant holds spoken conversations with callers using information and rules supplied by a business. VirtualVox focuses on customer enquiries, lead qualification and appointment workflows, with a dashboard for reviewing activity. ### How can an AI voice agent help my business grow? Start with a specific gap: unanswered enquiries, slow lead follow-up or repetitive booking questions. Measure qualified enquiries, completed bookings and staff time before and after a pilot. Results depend on your call traffic, offer and workflow; revenue growth is not guaranteed. ### Where can I review my account usage? Log in to your VirtualVox dashboard to review your assigned account rate and calling activity. Contact your account administrator for account-specific questions. ### Is the Priya demo a real AI conversation? Yes. Talk to Priya starts a live browser voice conversation after microphone permission. The free demo lasts up to 60 seconds and is subject to availability and usage limits. The separate industry audio samples are scripted recordings. ### Does importing a CSV start calls to my contacts? No. The website CSV tool is a local preview. Files stay in your browser and no contacts are called. A production calling workflow is a separate setup with the VirtualVox team. ### Can VirtualVox use my phone number, CRM and calendar? Share your phone provider, CRM and booking system when requesting a demo. The team needs to confirm supported connections, required access and the workflow before deployment. Integration examples on this website are not a guarantee that every connection is available. ### Can I use Hindi or another Indian language? Tell the team which languages and accents your callers use, including mixed-language conversations. Ask for a demonstration of those exact scenarios before choosing a plan. This website does not publish a verified language coverage list. ### What happens when a caller needs a person? Agree on escalation rules during setup, including when to collect a callback request or route the conversation to your team. Confirm whether a live transfer is supported by your chosen phone setup. ### How do I access my VirtualVox dashboard? Create an account or log in using an email verification code. After verification, the backend opens onboarding or your workspace. Available agents, conversations and controls depend on your account configuration. ### Are demo conversations recorded? Voice conversations may be recorded and transcribed, as disclosed beside the live demo. Before a production rollout, confirm retention, access, recording notices and your data-handling requirements with the team. ### How do I test an AI voice assistant before rollout? Try the live demo, then request a pilot using your business questions and handoff rules. Test interruptions, unavailable appointments, unanswered questions and requests for a human. Review actual outcomes before expanding call volume. ### What should I share when requesting a demo? Share your business type, monthly call volume, common caller questions, languages, phone provider and desired outcome. Include your CRM or calendar if it is part of the workflow. The team can then discuss a suitable pilot and quote. ## Business workflows ### AI customer support Source: https://virtualvox.io/solutions/customer-support An AI customer support voice agent can answer routine questions using approved business information and collect context for requests that need a person. VirtualVox helps you plan the conversation, scope and handoff. Account lookups, ticket creation and live transfers depend on connections verified for your deployment. - Choose the questions it can answer: Start with a small set of approved topics such as opening hours, service information or how to request assistance. Assign an owner to update answers when policies change. Do not let the agent invent account status, refund eligibility or delivery dates. - Define the information it may collect: Agree on the minimum details needed for follow-up and where those details should go. Confirm any CRM, ticketing or account connection before relying on live lookups or automated updates. - Make escalation an outcome: Write rules for a caller requesting a person, an unknown question or a failed action. Confirm live-transfer support where needed; otherwise define a callback request and who owns it. ### AI receptionist Source: https://virtualvox.io/solutions/ai-receptionist An AI receptionist answers routine business calls, understands why someone is calling and helps them take the next step. VirtualVox helps you plan that workflow around your business information, opening hours and escalation rules. - Define what the receptionist can answer: Prepare your opening hours, services, locations and frequently asked questions. Decide which details should never be guessed, such as a custom quote or an unavailable service. - Capture a useful callback request: Agree on the information your team needs: caller name, reason for calling, preferred callback time and relevant context. Ask only for information needed to handle the enquiry. - Set a clear handoff: Define what happens when the caller asks for a person or the answer is not in your business information. Confirm callback and transfer options with your phone provider during setup. ### AI lead qualification Source: https://virtualvox.io/solutions/lead-qualification An AI lead qualification agent asks agreed questions to understand an enquiry and prepare the next sales step. VirtualVox helps you design the conversation around your criteria, so your team can review relevant details instead of starting every call from zero. - Define what a qualified enquiry means: Choose a small set of useful questions, such as the service needed, intended timing, location or decision process. Set rules for missing answers and requests that do not fit your offer. - Make the questions conversational: Give the agent approved wording and examples. Test partial answers, interruptions and a caller who does not want to continue. A pilot should expose unclear questions before more calls are added. - Agree on the follow-up: Decide which information should reach your sales team and where it belongs. Confirm CRM or export support during setup, and assign a person to act on the qualified enquiry. ### AI appointment booking Source: https://virtualvox.io/solutions/appointment-booking An AI appointment booking assistant helps callers explain what they need and move toward an agreed time. VirtualVox helps you plan the conversation, availability checks and confirmation rules around your business. Live calendar actions depend on the integration confirmed during setup. - Map the booking rules: List services, durations, working hours, locations and required booking details. For callers outside India, specify the appointment time zone rather than assuming their local time. - Confirm the source of availability: Agree on which calendar or booking system is authoritative and test the connection. If availability cannot be verified, collect a request for your team instead of presenting an unconfirmed slot as booked. - Test changes and exceptions: Test a full calendar, a caller changing their mind, a duplicate request and a cancellation. Confirm how the caller receives a booking confirmation and which exceptions need staff review.